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Contact Us
Have questions or need assistance? Our support team is here to help you with anything PlayStation Shop related.
Email Support
Our primary support channel
Available 24/7
Send us an email
support@playstation.shopQuick Response
We typically respond within 24 hours during business days. Most inquiries are answered much faster.
Global Support
Our team supports customers worldwide. We monitor emails around the clock for urgent matters.
English Support
Our support team communicates in English. Please write your inquiry in English for the fastest response.
Tips for Faster Support
Include these details in your email for a quicker resolution
Account Email
The email you used to register
Order Number
For order-related inquiries (PS-XXXXX)
Screenshots
Attach any relevant screenshots
Detailed Description
Describe your issue clearly
Before You Email
Check our FAQ for instant answers to common questions