Privacy Policy

Welcome to PlayStation Shop ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing or using PlayStation Shop, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site or use our services.

PlayStation Shop is an independent digital marketplace specializing in PlayStation games, subscriptions, and digital content. We are not affiliated with, endorsed by, or sponsored by Sony Interactive Entertainment.

Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an account: Name, email address, and password
• Make a purchase: Billing information and payment details (processed securely by our payment providers)
• Contact support: Communication records, order details, and any information you choose to share
• Subscribe to marketing: Email address and communication preferences

Automatically Collected Information

When you visit our website, we automatically collect:

• Device information: Browser type, operating system, device type, and unique device identifiers
• Usage data: Pages viewed, time spent on pages, click patterns, and navigation paths
• Location data: General geographic location based on IP address (country/region level)
• Referral information: How you arrived at our website (search engine, advertisement, referral link)

Order and Transaction Data

For each purchase, we collect and retain:

• Order details (products purchased, prices, dates)
• Transaction records and payment confirmation (we do not store complete payment card details)
• Digital product keys and delivery status
• Order history for account management and support purposes

We use the information we collect to:

Provide Our Services

• Process and fulfill your orders
• Deliver digital product keys to your account
• Send order confirmations and delivery notifications
• Manage your account and provide customer support

Improve Our Platform

• Analyze usage patterns to enhance user experience
• Develop new features and services
• Conduct research and analytics
• Test and optimize website performance

Communication

• Send transactional emails (order confirmations, account updates)
• Respond to inquiries and support requests
• Send promotional communications (with your consent)
• Notify you of important service changes

Security and Compliance

• Prevent fraud and unauthorized transactions
• Protect against security threats
• Comply with legal obligations
• Enforce our Terms of Service

We do not sell your personal information. We may share your data with:

Payment Processors

We use PayPal and Stripe to process payments. These providers have their own privacy policies governing how they handle your payment information. We do not store your complete credit card details on our servers.

Cloud Hosting & Infrastructure

Our website and data are hosted on secure cloud infrastructure (AWS). These providers maintain strict security standards and compliance certifications.

Email Services

We use email service providers to send transactional and marketing emails. These providers only access the information necessary to deliver messages on our behalf.

Analytics Services

We use analytics tools to understand website usage and improve our services. This data is typically aggregated and anonymized.

Legal Requirements

We may disclose information if required by law, court order, or government request, or if necessary to protect our rights, property, or safety.

We implement comprehensive security measures to protect your personal information:

• Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit SSL/TLS encryption
• PCI Compliance: Our payment processing meets Payment Card Industry Data Security Standards (PCI DSS)
• Secure Storage: Personal data is stored on encrypted servers with restricted access controls
• Regular Audits: We conduct security assessments and vulnerability testing
• Employee Training: Our team receives regular training on data protection practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (tax records, transaction history)
• Resolve disputes and enforce agreements
• Prevent fraud and maintain security

When you delete your account, we will remove your personal information within 30 days, except where retention is required by law or for legitimate business purposes (such as transaction records for tax compliance).

Depending on your location, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us at privacy@playstation.shop. We will respond to your request within 30 days.

We use cookies and similar technologies to:

• Essential cookies: Enable core functionality like secure login and shopping cart
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Understand how visitors use our site
• Marketing cookies: Deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by relevant authorities
• Processing by service providers certified under applicable data protection frameworks
• Other legally approved transfer mechanisms

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@playstation.shop, and we will take steps to delete such information.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes:

• We will update the "Last Updated" date at the top of this policy
• We may notify you via email or prominent notice on our website
• Continued use of our services after changes constitutes acceptance

We encourage you to review this policy regularly.

If you have questions about this Privacy Policy or how we handle your data, please contact us:

We aim to respond to all inquiries within 5 business days.